1. Order Processing Time
- All orders are processed within 3–6 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an order confirmation email and a second email with tracking details once your order has shipped.
Note: Processing times may vary slightly during high-volume periods such as holidays or promotional sales.
2. Shipping Methods & Estimated Delivery Times
We offer a variety of domestic and international shipping options at checkout. Estimated delivery times are as follows:
All delivery estimates begin after the order has been processed and dispatched.
3. Shipping Rates
Shipping charges are calculated at checkout based on your location, order weight, and selected shipping method. In some cases, we offer free standard shipping on qualifying orders (e.g., over 2999RS).
4. Tracking Your Order
Once your order has shipped, you’ll receive a tracking number via email. You can monitor your shipment at any time using the tracking link provided or by logging into your classy-mart.store account.
5. Delivery Delays
While we strive to deliver on time, delays can occasionally occur due to:
- Severe weather conditions
- Customs clearance for international shipments
- Unexpected courier issues (e.g., service interruptions or strikes)
- High order volumes during holidays
We appreciate your patience and will communicate proactively if a delay affects your order.
6. International Shipping
We currently ship to select countries. Please note:
- Customers are responsible for any customs duties, taxes, or import fees incurred.
- Delivery timelines may vary depending on the destination and customs procedures.
- We are not responsible for delays caused by customs clearance.
7. Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order. Classy Mart is not responsible for:
- Delays or losses caused by incorrect or incomplete addresses
- Re-shipping fees for returned packages due to incorrect address input
If you need to update your address after placing an order, contact classymart.store@gmail.com as soon as possible.
8. Lost or Stolen Packages
If your tracking information shows that your package was delivered but you have not received it:
- Check around your delivery location and with neighbors.
- Contact the shipping carrier for additional details.
- If the package is still missing, contact us at classymart.store@gmail.com.
We will assist you in filing a claim with the carrier and determining the next steps, which may include a replacement or refund at our discretion.
9. Service Commitment
At Classy Mart, we’re committed to:
- Prompt order fulfillment
- Transparent communication and tracking updates
- Excellent customer support before and after delivery
If you experience any shipping issues or need assistance, we’re here to help.
10. Contact Us
For shipping inquiries or support:
Classy Mart
Email:Â classymart.store@gmail.com
Website:Â https://classy-mart.store